Application Guide for Oracle Self-Service E-Billing (Business Edition) > Customer Service Representative Use Cases >

Setting a Preferred Language (CSR)

In this use case, CSR users can set a personal language preference. Setting a preferred language displays all screen text, attributes, error messages, and email notifications in the preferred language for that CSR user each time he or she logs in.

Oracle Self-Service E-Billing is preconfigured with U.S. English only; you must localize your implementation to provide additional languages. For information about localization, see Implementation Guide for Oracle Self-Service E-Billing. If Oracle Self-Service E-Billing is localized and a CSR user has not selected a preferred language, the Billing and Payment application displays in the language configured as the default.

Table 97 lists and describes the Setting a Preferred Language use case functions.

Main Path for Setting a Preferred Language (CSR)

The following path describes this use case:

1. The CSR user clicks the My Accounts tab and the Preferences subtab, or clicks Language.
2. On the Preferences page, the CSR user selects a language and clicks Submit.
3. Oracle Self-Service E-Billing displays the Billing and Payment application in the chosen language and stores this preference as part of the CSR user's profile.

   Each time the CSR user logs in, Oracle Self-Service E-Billing uses the preferred language.

Alternate Paths for Setting a Preferred Language (CSR)

The following alternate path can occur in this use case.

The user clicks Cancel.

Oracle Self-Service E-Billing displays the Profile page.

Exceptions for Setting a Preferred Language (CSR)

None.