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Application Guide for Oracle Self-Service E-Billing (Business Edition) > Customer Service Representative Use Cases >
Impersonating a User
A customer service representative can use this use case to impersonate a user to view specific account information. Table 88 lists and describes the use case functions.
Table 88. Impersonating a User
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Name |
Impersonating a User. |
Feature Area |
CSR |
Users |
Customer service representative, CSR administrator |
Trigger |
The user clicks the Impersonate link in the search results. |
Preconditions |
The CSR can use either search result to locate users and use the Impersonate link to impersonate the user. |
Notes |
- A CSR inherits the same rights and privileges as the user he or she is impersonating.
- It is recommended to end impersonation sessions by logging out of the impersonation session.
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Main Path to Search for User
The following path describes this use case:
- The CSR selects a user and clicks the Impersonate link.
- Oracle Self-Service E-Billing opens an impersonation session in a new browser for the selected user, while maintaining the existing CSR navigation for the CSR user.
- The CSR navigates through the application as an end user.
- The CSR exits the impersonated user session in a way that is clearly marked for its purpose. Recommended method is to 'Logout' from Impersonation session.
- Oracle Self-Service E-Billing ends impersonation session for the selected user and returns the CSR to the search screen.
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