Bookshelf Home | Contents | Index | PDF     

Application Guide for Oracle Self-Service E-Billing (Business Edition) > Customer Service Representative Use Cases >

Adding a CSR User

A customer service representative administrator can use this use case to add other CSRs. Table 93 lists and describes the use case functions.

Table 93. Adding a CSR User
Function
Description

Name

Adding a CSR User

Feature Area

CSR

Users

Customer service representative administrator

Trigger

The CSR must click the CSR Users tab and select Create CSR.

Preconditions

The CSR administrator user has been created. An organization and accounts exist.

Standard Features

Form Validation

Notes
  • Only administrator CSRs have the ability to manage other CSR users.
  • Username and password have same limits as end users.
  • A CSR admin can add another CSR from the confirmation page.

Main Path for Adding a CSR User

The following path describes this use case:

  1. An administrator CSR chooses to add an internal user.
  2. The user selects the Add function for a chosen CSR user and enters the user's details:
    • First Name
    • Last Name
    • User ID
    • Email
    • Role
    • Password
    • Confirm Password
  3. The administrator internal user enters information and submits the form.
  4. Oracle Self-Service E-Billing confirms successful creation of CSR user.

Alternate Paths for Adding CSR Users

CSR creates additional CSR users from the confirmation page.

    
Application Guide for Oracle Self-Service E-Billing (Business Edition) Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Legal Notices.