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Application Guide for Oracle Self-Service E-Billing (Business Edition) > Top X Reports >

Longest Calls

The user can use this use case to view a report showing the longest calls. Table 52 lists and describes the use case functions.

Table 52. Longest Calls
Function
Description

Name

Longest Calls

Feature Area

Analytics

Description

The user views a report showing the longest calls.

Primary User

Administrator, manager, and subscriber; CSR administrator and user.

Triggers
  • The user clicks the Analytics tab, and then clicks the Top X Reports subtab. A report list appears and the user selects the hyperlink for Longest Calls.
  • The user selects Longest Calls from the Top X Report drop-down list.

Prompts

Report Selection Criteria

Period Range (Default: Current period.)

  • The user selects a start and end reporting period.

Number of Results

  • Default: 10
  • The user can select the number of resulting report query rows to view from the following preconfigured values: 10, 25, 50, or 100.

Drop-down List:

  • Highest Spending Services
  • Most Expensive Calls
  • Longest Calls (Default)
  • Most Frequently Called Numbers
  • Most Frequently Called Destinations
  • Most Frequently Called Countries

Page Tabs
  • Report (Active)
  • Batch Request

Active Hyperlinks (Breadcrumbs)
  • Analytics. Displays the list of Standard reports.
  • Top X Reports. Displays the list of Top X reports.

Report Content

Page Title:

  • Longest Calls

Header:

  • Report Details
  • Number of items

Columns:

  • Date
  • Time
  • Service Number
  • Name
  • Number Called
  • Category (With a hyperlink)
  • Type (With a hyperlink)
  • Tariff
  • Destination
  • Volume
  • Total Charges

Total Row:

  • Total

Business Rules
  • The current hierarchical position context is used for reporting criteria.
  • The current bill period range (single period) is used as the default criteria.

Standard Features
  • Printer-friendly view
  • Download CSV or XML

Configuration Points

Report Threshold Value for Batch Mode. Determines the number of result set lines above which a report must process in batch mode instead of as an online download. You can set values for each type of download file:

  • CSV. The maximum number of output lines.
  • XML. A percentage of the CSV threshold value (Default is 20%).

For example, if the CSV report threshold is set to 3,000 result set lines, then an XML threshold value set at 20% must process in batch mode when it has 600 or more result set lines.

Note
  • If the report result set is less than the number of results selected, the available data set displays.
  • Users can submit a batch request for this report.

Main Path for Using Longest Calls

The following path describes the Longest Calls use case:

  1. The user selects the Longest Calls report from the List of Top X Reports or from the drop-down list of reports.
  2. Oracle Self-Service E-Billing displays the top ten records of the Longest Calls report for the current period and hierarchy position.

Alternate Paths for Using Longest Calls

Alternate paths can occur in this use case.

The user specifies query parameters
  • The user enters start and ending report dates.

    Oracle Self-Service E-Billing retrieves the report data based on the selected date range and user hierarchy position and displays the Longest Calls report.

The user selects the Printer Friendly action

Oracle Self-Service E-Billing displays the print page.

The user selects the Download action (CSV or XML)

Oracle Self-Service E-Billing downloads a report in the selected format.

Exceptions for Using Longest Calls

Exceptions can occur in this use case.

The user encounters a system error

Oracle Self-Service E-Billing invokes the error message use case.

    
Application Guide for Oracle Self-Service E-Billing (Business Edition) Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Legal Notices.