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Categorizing Transactions

Use the Categorizing Transactions use case to enable a user to view all available transaction details and to change the category, add a note, or dispute the transaction. Table 26 lists and describes the features.

Table 26. Categorizing Transactions
Feature
Description

Name

Categorizing Transactions

Functional Area

Statement, Split-Billing, and Dispute

Primary User

Business administrator, business manager, business subscriber, consumer primary user

Trigger

The user selects tariff type link on Usage Detail.

Standard Features
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Main Path for Categorizing Transactions

  • The user selects the Tariff Type link on the Usage Detail page.

    Oracle Self-Service E-Billing displays the Categorize Transaction view with all available attributes and values.

Alternate Paths for Categorizing Transactions

The following alternate paths apply to this use case.

The user selects contact link icon (not in sample views) next to contact name

The UI displays the Corporate or Personal Contact list entry.

The user changes the category and selects Submit

Oracle Self-Service E-Billing updates the category for the record.

The user adds a text note and selects Submit

Oracle Self-Service E-Billing adds the text to the transaction record and the UI displays a note icon in the Usage Details report.

The user selects the Dispute link

The UI displays the dispute transaction page.

    
Application Guide for Oracle Self-Service E-Billing (Business Edition) Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Legal Notices.