Application Guide for Oracle Self-Service E-Billing (Business Edition) > Enrolling and Managing Users >

Setting the Password and Security Question

All users must create a password, security question, and answer.

Table 10 lists and describes the Setting the Password and Security Question use case functions.

Main Path for Setting the Password and Security Question

The following path describes setting a password and security question:

1. Oracle Self-Service E-Billing displays a form to the end user where he or she must enter the following information:
   • User Name
   • Password - When a user enters a password in Oracle Self-Service E-Billing, it must contain at least eight characters (configurable) and contain at least the following (configurable):
     • One uppercase character
     • One lowercase character
     • One number
     • No spaces
     • Special characters are valid

       The password cannot be equal to the user name.

       The password cannot equal the previously entered password.

   • Confirm Password; must be the same as the previously entered password.
   • Select a security answer. Pre-Populated Drop Down (configurable)
     • Best friend's name from childhood.
     • The name of the boy or girl you first kissed.
     • The place where you first met your spouse or significant other.
     • What is the make and model type of your first car.
     • What was the name of the school you attended in first grade.
   • Security Answer
     • Form box size of 30 to be consistent with others.
     • The minimum length of a security question is one (configurable) character, and cannot be the space character.
     • The maximum length of the answer is 100 characters.
     • Oracle Self-Service E-Billing trims leading and trailing spaces and does not include these in the calculation of minimum and maximum lengths.
     • Spaces within the answer are valid.
     • Special characters are valid and enhance the security level of the answer.
2. The user clicks Submit.
3. Oracle Self-Service E-Billing validates the information on the form for:
   • Formatting
   • Completeness
   • User name and validation code within HTTPS request match in Oracle Self-Service E-Billing.
   • The account has not expired; four hour (configurable) time limit
   • Password requirements
4. Oracle Self-Service E-Billing sets the status flag in the database indicating this is an active user.

   The Login page appears and the following success message appears: Your security credentials have been accepted, please login to access your billing information.

Alternate Paths for Setting the Password and Security Question

The user clicks Cancel

The user clicks Cancel and the Login screen appears.

Exceptions for Setting the Password and Security Question

Exceptions can occur with this use case.

The account flag for validation has expired (four hours configurable)

Oracle Self-Service E-Billing displays a message that states:

Please contact a customer service representative at xxx-xxx-xxxx to have your account reactivated, as too much time has elapsed since you initiated the enrollment process.

One of the form fields is NULL when submitted

Oracle Self-Service E-Billing displays the populated Enrollment form with the following error message: Please provide a value for ****

The password or confirm password does not meet the requirements

Oracle Self-Service E-Billing displays the pre-populated Enrollment form with the following error message: Please provide a valid password and confirm password.

The password and confirm passwords are not exactly the same

Oracle Self-Service E-Billing displays the pre-populated Enrollment form with the following error message: Please provide a valid password and confirm password.

The password is equal to the user name

Oracle Self-Service E-Billing displays the pre-populated Enrollment form with the following error message: Please provide a valid password and confirm password.