Name

Logging In to the Billing and Payment Application

Functional Area

User Management

Primary Users

Business administration user, business manager user, business subscriber user, consumer primary user

Trigger

The user navigates to the login page by entering the URL into a supported browser or the user follows a link from service provider's landing page available to all anonymous users.

Standard Features

• Validation of the user name and password input
• Authentication of user name and password.
• Change language link
• Enroll as a new user link
• Disclaimer text and standard footer links

Configuration Points

• Validation rules for username and password may be changed to suit a specific service provider's requirements:
  • Username: (Default) user's telephone number alternative is first initial and full last name (non-phone user login)
  • Password: (Default) must be at least 6 characters. It must contain at least one uppercase letter, one lowercase letter, and one number (To comply with Sarbanes-Oxley guidelines.)
• Oracle Self-Service E-Billing can be configured to force users to change their password at first login if the username and password have been created by a CSR or a company administrator.
• Change Language: The default is U.S. English. The application can be localized.
• Parameters might be passed through the URL with a secure token that contains the preferred language, currency, and market segment information to personalize the user's experience. For example, if a user has changed the language preference on the service provider's consumer portal page, present the login screen in the same language, if available, and set it for the remainder of the user's session until changed by the user within the application.
• Ability to bypass the login screen to leverage single sign-on (SSO) applications (for example, Siebel CRM, Oracle Identity Manager, CA SiteMinder or other third-party application).