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Application Guide for Oracle Self-Service E-Billing (Business Edition) > Customer Service Representative Use Cases > Enrolling the Initial CSR AdministratorThe Oracle Self-Service E-Billing out-of-the-box application provides a master CSR user ID and password. This use case describes how a CSR administrator enrolls initially. Table 83 lists and describes the use case functions.
Main Path for Enrolling the Initial CSR AdministratorThe following path describes the CSR (Administrator) Initial Enrollment use case:
Alternate Paths for Enrolling the Initial CSR AdministratorThe user clicks Cancel and Oracle Self-Service E-Billing displays the Login Page. Exceptions for Enrolling the Initial CSR AdministratorExceptions can occur in this use case. The CSR user enters the master CSR user ID as his or her personal CSR user IDOracle Self-Service E-Billing displays the following error message: Invalid Username was Entered. One of the form fields is left NULL when submittedOracle Self-Service E-Billing displays the populated Enrollment form with the following error message: Please provide a value for ****. The email address does not have at least one valid character preceding the @ sign, preceding the period, and following the periodOracle Self-Service E-Billing displays the populated Enrollment form with the following error message: Please provide a valid email address. |
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