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Application Guide for Oracle Self-Service E-Billing (Business Edition) > Customer Service Representative Use Cases >

Enrolling the Initial CSR Administrator

The Oracle Self-Service E-Billing out-of-the-box application provides a master CSR user ID and password. This use case describes how a CSR administrator enrolls initially.

Table 83 lists and describes the use case functions.

Table 83. Enrolling the Initial CSR Administrator
Function
Description

Name

Enrolling the Initial CSR Administrator

Feature Area

Enrollment

User

CSR Administrator (Hosting)

Trigger

CSR Administrator displays the CSR Login page.

Configuration Points

The number of characters in the Oracle Self-Service E-Billing-generated temporary password.

Business Rules

When a CSR user enters the master CSR user ID and password, Oracle Self-Service E-Billing requires the employee to immediately set a personal CSR user ID and password using different values.

Notes
  • Oracle Self-Service E-Billing-generated validation codes cannot contain the following characters: a, A, e, E, 3, o, O, 0, i, I, 1, u, U, y, Y, $, @, !, *
  • The account that has been created and set to inactive state expires within four hours, and only a CSR administrator can reset the account.
  • Oracle Self-Service E-Billing cannot reuse the validation code for 30 days after initially being created.
  • Oracle provides a master CSR user ID which is usable only for creating new CSR administrator users. Every time the master CSR user ID is entered, Oracle Self-Service E-Billing requires the employee to immediately specify a personal CSR user ID and password (which cannot be the value of the he master CSR user ID or the master password). That way when a CSR user does not complete the enrollment fast enough or forgets his or her password before creating another CSR administrator, there is still a way to access Oracle Self-Service E-Billing.
  • The master CSR user name and the master CSR user password must be preserved and can never be changed.
  • The message on the login screen after enrollment states:

    A message has been sent to the email address you have supplied during the enrollment process, you'll need to review it so that you can log in to the application.

Main Path for Enrolling the Initial CSR Administrator

The following path describes the CSR (Administrator) Initial Enrollment use case:

  1. The CSR Administrator enters the master CSR user ID and password. For help with this secure information, contact your Oracle sales representative.
  2. Oracle Self-Service E-Billing determines this is the default User ID and password, and displays the CSR Administrator's form. The user must provide a new value for each field:
    • CSR Administrator User Name - Cannot be equal to the master CSR user ID or the master CSR user password.
    • CSR Administrator First Name
    • CSR Administrator Last Name
    • CSR Administrator Role: CSR Administrator (Read-only CSR administrator)
    • CSR administrator user name
  3. The CSR administrator user clicks Submit.
  4. Oracle Self-Service E-Billing validates the information on the form for:
    • Formatting
    • Completeness
  5. Oracle Self-Service E-Billing sends an email to the end user email address. The email must contain an HTTPS link with a unique validation code that
    • Uses an abbreviated list of characters.
    • Contains of at least one uppercase character, one lowercase character, and one number.
  6. Oracle Self-Service E-Billing enters the validation code in the database.
  7. Oracle Self-Service E-Billing sets a status flag in the database indicating this CSR account is inactive.
  8. Oracle Self-Service E-Billing displays the Login screen with a message.

Alternate Paths for Enrolling the Initial CSR Administrator

The user clicks Cancel and Oracle Self-Service E-Billing displays the Login Page.

Exceptions for Enrolling the Initial CSR Administrator

Exceptions can occur in this use case.

The CSR user enters the master CSR user ID as his or her personal CSR user ID

Oracle Self-Service E-Billing displays the following error message: Invalid Username was Entered.

One of the form fields is left NULL when submitted

Oracle Self-Service E-Billing displays the populated Enrollment form with the following error message: Please provide a value for ****.

The email address does not have at least one valid character preceding the @ sign, preceding the period, and following the period

Oracle Self-Service E-Billing displays the populated Enrollment form with the following error message: Please provide a valid email address.

    
Application Guide for Oracle Self-Service E-Billing (Business Edition) Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Legal Notices.