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Application Guide for Oracle Self-Service E-Billing (Business Edition) > Customer Service Representative Use Cases > Resetting a CSR PasswordIf a CSR user forgets his or her password for Oracle Self-Service E-Billing, he or she can reset it in this use case or contact his or her CSR administrator. Table 86 lists and describes the use case functions.
Main Path for Resetting a CSR PasswordThe following path describes this use case:
Alternate Paths for Resetting a CSR PasswordThe user clicks Cancel and Oracle Self-Service E-Billing displays the CSR Login Page. Exceptions for Resetting a CSR PasswordExceptions can occur in this use case. One of the form fields is left NULL when submittedOracle Self-Service E-Billing displays the populated Enrollment form with the following error message: Please provide a value for ****. The CSR user name, security question, or security answer are not in Oracle Self-Service E-BillingOracle Self-Service E-Billing displays the populated reset password form with the following error message: The information you have provided does not currently match our system records, please try again, or call customer service at: xxx-xxx-xxxx After five (configurable) times a CSR user does not enter the correct the CSR user name, security question, or security answer informationOracle Self-Service E-Billing displays the Login Page with the following error message: Please contact your customer self service representative at xxx-xxx-xxxx to get your account reactivated. The password or confirm password does not meet the requirementsOracle Self-Service E-Billing displays the pre-populated form with the following error message: Please provide a valid password and confirm password. The password and confirm passwords are not exactly the sameOracle Self-Service E-Billing displays the pre-populated Enrollment form with the following error message: Please provide a valid password and confirm password. |
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