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Application Guide for Oracle Self-Service E-Billing (Consumer Edition) > Analytic Reporting Use Cases >
Viewing the Service Details Report
This report tracks the service transactional details for one or more service numbers over a user-defined reporting period. Table 31 lists and describes the Viewing the Service Details Report use case functions.
Table 31. Viewing the Service Details Report
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Name |
Viewing the Service Details Report |
Description |
This report tracks the service transactional details for one or more service numbers over a user-defined reporting period. |
Feature Area |
Analytic Reports |
Primary User |
Consumer user, CSR hosting administrator |
Prerequisites |
The user has been successfully enrolled and authenticated. |
Trigger Points |
The end user clicks the Analytics Tab, and then clicks the Service Details link or selects Service Details from the list. |
Business Rules |
None |
Standard Features |
- Printer-Friendly view.
- Download CSV, PDF, or XML.
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Report Content |
Header:
- Report Details
- Number of Items
- Page Elements (Default is 10 transactions listed on each page)
Columns:
- Date (Sort Most Recent First)
- Time
- Service Number
- Name
- Number Called
- Category
- Memo (Icon)
- Dispute (Icon)
- Type
- Tariff (Hyperlink to Service Transaction Detail)
- Destination
- Volume
- Total Charges
Footer (Total Row):
- Total - Literal
- Total Charges
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Configuration Points |
- Report Threshold Value for Batch Mode. Determines the number of result set lines above which a report must process in batch mode instead of as an online download. You can set values for each type of download file:
- CSV. The maximum number of output lines.
- PDF. A percentage of the CSV threshold value (default is 10%).
- XML. A percentage of the CSV threshold value (default is 20%).
For example, if the CSV report threshold is set to 3,000 result set lines, then a PDF threshold value set at 10% must process in batch mode when it has 300 or more result set lines.
- All report detail columns are sortable.
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Business Rules |
None |
Notes |
The end user can customize or submit a batch request for this report. |
Main Path for Viewing the Service Details Report
1 The user selects the Service Billing Overview from the List of Billing Reports.
- Oracle Self-Service E-Billing determines query parameters according to report context or default values and displays a tabular report.
Alternate Paths for Viewing the Service Details Report
Alternate paths can occur in this use case. The user selects an active link
Oracle Self-Service E-Billing displays the List of Standard Reports.
The user selects an active page tab for the active report, or to customize or request a batch report
Oracle Self-Service E-Billing displays the selected page.
The user selects the Download action
Oracle Self-Service E-Billing downloads the report.
The user selects the Printer-Friendly action
Oracle Self-Service E-Billing invokes Printer-Friendly use case.
The user changes reporting period
Oracle Self-Service E-Billing displays the report for the new period.
The user selects a different report
Oracle Self-Service E-Billing displays the selected report.
Exceptions for Viewing the Service Details Report
Exceptions can occur with this use case. The user encounters a server system error
Oracle Self-Service E-Billing invokes the Error Message use case.
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