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Application Guide for Oracle Self-Service E-Billing (Consumer Edition) > Customer Service Representative Use Cases >

Adding CSR Users

In this use case, a CSR administrator adds other CSRs. Table 52 lists and describes the use case functions.

Table 52. Adding CSR Users
Functions
Description

Name

Adding CSR Users

Feature Area

CSR

User

Customer service representative administrator

Trigger

The CSR clicks the Create CSR tab.

Precondition
  • The CSR administrator user has been created.
  • An organization and accounts exist.

Notes
  • Only administrator CSRs have the ability to manage other CSR users.
  • User name and password have same limits as end users.

Standard Features

Form validation

Configuration Points
  • The number of characters in a password; PCI requirements state that seven characters is the minimum allowed.
  • The complexity of the password.
  • The number of questions for the security question.
  • The list of security questions.

Main Path for Adding CSR Users

A CSR administrator chooses to Add Internal Users. The user selects the Add function for a chosen CSR User and enters the CSR User's details:

  • First Name
  • Last Name
  • User ID
  • Email
  • Role
  • Password
  • Confirm Password

The admin internal user enters information and submits the form. Oracle Self-Service E-Billing confirms the successful creation of the CSR user.

Alternate Paths for Adding CSR Users

In an alternate path, the CSR user creates additional CSR users from the confirmation page.

    
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