Oracle Self-Service E-Billing v6.0: Searching and Modifying a CSR User

Searching and Modifying a CSR User

In this use case, a CSR administrator modifies the profiles of other CSRs, so that other CSRs can access Oracle Self-Service E-Billing. Table 51 lists and describes the use case functions.

Table 51. Searching and Modifying a CSR User
Functions	Description
Name	Searching and Modifying a CSR User
Feature Area	CSR
User	CSR administrator
Trigger	Successful login into the CSR application. The CSR administrator clicks the Manage CSR tab.
Precondition	The CSR administrator user has been created. Organization and Accounts exist.
Note	A wildcard (*) can be added to the end of any value.
Configuration	Search CSR Profile: First Name Last Name CSR ID Modify CSR Profile: First Name Last Name CSR ID - Only characters and numbers allowed. Password Confirm Password Email Address Role - Either CSR or CSR administrator.

Main Path for Searching and Modifying a CSR User

A CSR wants to search for another CSR user. The UI displays the search screen with the following attributes:

CSR ID
First Name
Last Name

The CSR enters the search criteria and submits the form. The UI displays the search result with a list of internal user accounts to the administrator. The user selections on of the following options:

Edit CSR User
Delete CSR User

Oracle Self-Service E-Billing links to the selected page.

Alternate Paths for Searching and Modifying a CSR User

The following alternate paths apply to Search and Modify CSR User.

There are no matching accounts found for the given criteria.

The UI displays a message stating that there are no matching results.

The CSR administrator chooses to edit CSR details.

The CSR administrator selects a user from the list and invokes the Edit User option. The UI displays the Edit User page with the following data:

First name
Last name
CSR ID
Password
Password confirmation
Email Address
Role
The user updates fields and submits the form. Oracle Self-Service E-Billing validates the information and updates the profile for the selected user. The UI displays the updated list of internal users to the administrator.

The CSR administrator selects the Delete operation.

Oracle Self-Service E-Billing displays a confirmation page with the following information:

First Name
Last Name
User Name
The user confirms the operation. Oracle Self-Service E-Billing validates the request and logs details of inactivated user and disables the user's access. The UI displays the updated list of internal users.

Application Guide for Oracle Self-Service E-Billing (Consumer Edition)		Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Legal Notices.