Application Guide for Oracle Self-Service E-Billing (Consumer Edition) > Customer Service Representative Use Cases >

CSR Overview

This topic describes the CSR application, default user login, roles, and tab labels.

CSR Application

Figure 1 shows the functions a CSR performs.

Figure 1. CSR Application Architecture

CSR Default User Login

To maintain security, Oracle Self-Service E-Billing forces a password reset when the account generated by Oracle Self-Service E-Billing is first logged in using the master CSR user ID.

CSR Roles

Figure 2 illustrates the CSR roles.

Figure 2. CSR Roles