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Application Guide for Oracle Self-Service E-Billing (Consumer Edition) > Customer Service Representative Use Cases >
Enrolling Initial CSR Administrator
Oracle Self-Service E-Billing provides a master CSR user ID and password. This use case describes how a CSR administrator enrolls initially. Table 45 lists and describes the use case functions.
Table 45. Enrolling Initial CSR Administrator
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Name |
Enrolling Initial CSR Administrator |
Feature Area |
Enrollment |
User |
CSR administrator (hosting) |
Trigger |
The CSR administrator displays the CSR Login page. |
Configuration Points |
The number of characters in the temporary password. Oracle Self-Service E-Billing generates the temporary password. |
Notes |
- Oracle Self-Service E-Billing-generated validation codes cannot contain the following characters: a, A, e, E, 3, o, O, 0, i, I, 1, u, U, y, Y, $, @, !, *
- The account that has been created and set to inactive state expires within four hours, and only a CSR administrator can reset the account.
- Oracle Self-Service E-Billing cannot reuse the validation code for 30 days after initially being created.
- Oracle provides a master CSR user ID, which is usable only for creating new CSR administrator users. Every time the master CSR user ID is entered, Oracle Self-Service E-Billing requires the employee to immediately specify a personal CSR user ID and password (which cannot be the value of the master CSR user ID or the master password). That way when a CSR user does not complete the enrollment fast enough or forgets his or her password before creating another CSR administrator, there is still a way to access Oracle Self-Service E-Billing.
- The master CSR user name and the master CSR user password must be preserved and can never be changed.
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Main Path for Enrolling Initial CSR Administrator
- The CSR administrator enters the master CSR user ID and password. For help with this security information, see your Oracle sales representative.
- Oracle Self-Service E-Billing determines this is the default user ID and password and displays the CSR administrator's form. The CSR administrator must provide a new value for each field:
- CSR Admin User Name - Cannot be the same as the master CSR user ID.
- CSR Admin First Name
- CSR Admin Last Name
- CSR Admin Role: CSR administrator (Read Only CSR administrator)
- CSR Admin Email Address
- The CSR administrator clicks Submit.
- Oracle Self-Service E-Billing validates the information on the form for:
- Oracle Self-Service E-Billing sends an email to the CSR administrator's email address.
The email must contain an HTTPS link with a unique validation code. The validation code must satisfy the following conditions:
- Uses an abbreviated list of characters
- Contains of at least one uppercase character, one lowercase character, and one number
- Oracle Self-Service E-Billing enters the Validation code in the database.
- Oracle Self-Service E-Billing sets a status flag in the database indicating this CSR account is inactive.
- Oracle Self-Service E-Billing displays the Login screen the following message:
A message has been sent to the email address you have supplied during the enrollment process, you'll need to review it so that you can log into the application.
Alternate Paths for Enrolling Initial CSR Administrator
The CSR administrator clicks Cancel and Oracle Self-Service E-Billing displays the Login page. Exceptions for Enrolling Initial CSR Administrator
Exceptions can occur with this use case. One of the form fields is an empty string when submitted
Oracle Self-Service E-Billing displays the populated Enrollment Form with the following error message: Please provide a value for ****.
The email address does not have at least one valid character preceding the at sign @, preceding the period, and following the period
Oracle Self-Service E-Billing displays the populated Enrollment Form with the following error message: Please provide a valid email address.
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