Implementation Guide for Oracle Self-Service E-Billing > Customizing the Customer Service Representative Application >

CSR Capabilities

The Customer Service Representative (CSR) application delivered with Oracle Self-Service E-Billing provides an interface to create and manage CSR administrators and organizations. Through this application a CSR can also impersonate a user. As with Billing and Payment users, when a CSR enrolls in a CSR-enabled application, Oracle Self-Service E-Billing creates profiles in the database. Depending on the CSR roles configured, a CSR can be limited to specific UI views and actions on behalf of another user. SAF authorizes access based on the permissions set for the CSR role.