Implementation Guide for Oracle Self-Service E-Billing > Customizing the Customer Service Representative Application >

CSR Access (Impersonate User)


When a CSR logs into the CSR application, he or she intends to administer organizations, search for users or other CSRs, or impersonate another user to provide support for that user. A CSR can see all the users with whom he or she works and click the Impersonate hyperlink for a user.

The CSRImpersonationUrl request attribute is configured in the csr-xma.xml file. The configurable points for impersonate are in the csr.xma.xml file. For details on how to access the Oracle Self-Service E-Billing Javadoc for more information about the CSR application, see Accessing Oracle Self-Service E-Billing Javadoc. Acegi provides the authentication and UMF classes to update, create and delete users. Clicking the impersonate hyperlink executes CSRAction.impersonate().

Implementation Guide for Oracle Self-Service E-Billing Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Legal Notices.