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Implementation Guide for Oracle Self-Service E-Billing > Customizing the Customer Service Representative Application > CSR Access (Impersonate User)When a CSR logs into the CSR application, he or she intends to administer organizations, search for users or other CSRs, or impersonate another user to provide support for that user. A CSR can see all the users with whom he or she works and click the Impersonate hyperlink for a user. The CSRImpersonationUrl request attribute is configured in the csr-xma.xml file. The configurable points for impersonate are in the csr.xma.xml file. For details on how to access the Oracle Self-Service E-Billing Javadoc for more information about the CSR application, see Accessing Oracle Self-Service E-Billing Javadoc. Acegi provides the authentication and UMF classes to update, create and delete users. Clicking the impersonate hyperlink executes CSRAction.impersonate(). |
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