Implementation Guide for Oracle Self-Service E-Billing > Using and Customizing Email Notifications >

About Email Notification Processing

Oracle Self-Service E-Billling interacts with the Oracle Self-Service E-Billling database to determine what email to send. Each message composed is stored, then the email dispatcher takes the stored email and sends the messages based on selected external transport type, for example, SMTP.

Figure 1 shows an overview of email processing.

Figure 1. Email Processing

Oracle Self-Service E-Billling merges the message template with runtime information to create the email message. The messenger then calls the gateway, configured in the app-config.properties file, to send the email message.

The email composer consists of three components that function together to group multiple account numbers by email address to roll-up messages. The components of the email composer perform the following functions:

• Group account numbers by send-to address
• Compose a group message based on a template
• Create a grouped message for a given queue

Figure 2 shows how email groups email messages for delivery.

Figure 2. Email Grouping