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List of Figures
2-1 Alert Details in Siebel HelpDesk Service Request Page
3-1 Configure Management Connector Page
3-2 Configure Management Connector Ticket Templates Page
4-1 Advanced Notification Methods Table
4-2 Siebel Service Request
4-3 Alert as Displayed in Enterprise Manager
4-4 Metric Details Page
4-5 Create Ticket Page
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