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Requirements for High Interactivity Clients (Employee Applications)

This section lists requirements for supported employee applications. For a definition of employee applications, see Categorization of Siebel 7 Applications.

Table 9 lists the supported Web browser and client operating system combinations for high interactivity mode deployments, where an "X" indicates support. See Table 10 for supported versions, required minimum patch levels, and other third-party software requirements.

NOTE:  The Siebel Client environments are supported on Windows 2000 and Windows XP with Microsoft's "Multilingual User Interface" (MUI) installed. Using MUI will result in certain OS UI elements, such as menus and dialogs, to be displayed in the MUI language chosen, while others display in English. This is due to a Microsoft defect.

Table 9.  Supported Web Browsers for High Interactivity Clients
Client Type

 

 

 
Internet Explorer 6.0
Internet Explorer 7.01
Internet Explorer 8.03

Microsoft Windows XP Professional with Service Pack 1 or above

X

X

 

Microsoft Windows XP Tablet PC Edition 2005 with Service Pack 22

X

 

 

Microsoft Vista with SP1 or above

 

X

X

1. Microsoft Internet Explorer 7.0 is supported as of version 7.7.2.9.

2. The minimum device resolution for using Signature Capture is 1024x768.

3. Microsoft Internet Explorer 8.0 is supported as of version 7.7.2.12.

Table 10 lists the third-party software products that must be installed on the various Siebel client machines. These products are not provided by Oracle; they must be obtained by the customer.

NOTE:  Table 10 includes the supported versions of required client software. In some instances, a newer version may be supported in a maintenance release. See the "Applicable Release" column to determine whether a particular environment is supported in your release.

Table 10.  Software Requirements for High Interactivity (HI) Clients
Third Party Product
Prerequisite and Notes
Applicable Release

Microsoft Windows XP Professional

Service Pack 1 or above is a prerequisite for customers running Windows XP Professional.

Microsoft makes service packs available at:

http://www.microsoft.com/windowsxp/p ro/downloads/servicepacks/sp1/default.asp

Additional information regarding fixes in this Service Pack can be found at:

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q324720

7.7.2 or higher

Microsoft Windows XP Professional

Microsoft QFE Q814995 or above is a prerequisite for customers running Windows XP Professional.

NOTE:  QFE Q814995 is only applicable for Siebel Mobile Web Client and Siebel Tools Client.

Microsoft makes this patch and related information available through their support organization or the following download location: http://support.microsoft.com/default.aspx?scid=kb;EN-US;q814995

7.7.0 or higher

Microsoft Windows XP Tablet PC Edition 20051

Service Pack 2 or above is a prerequisite for customers running Windows XP Tablet PC Edition 2005. Note that SP2 is included in Microsoft Windows XP Tablet PC Edition 2005.

Microsoft makes service packs available at:

http://www.microsoft.com/windowsxp/sp2/default.mspx

7.7.2.22

IBM DB2 Runtime Client 7.2

FixPak 10 or above is a prerequisite for IBM DB2 UDB and DB2 for z/OS and OS/390 deployments.

For DB2 for OS/390 and z/OS deployments, the Runtime Client 7.2 should be used in conjunction with a DB2 Connect EE server, version 7.2.

7.7.0 or higher

IBM DB2 Connect PE 7.2

FixPak 10 or above is a prerequisite for IBM DB2 for OS/390 and z/OS deployments where the DB2 Runtime Client and DB2 Connect EE 7.2 combination is not used.

7.7.0 or higher

IBM DB2 Runtime Client 8.1

FixPak 5 or above is a prerequisite for IBM DB2 UDB and DB2 for z/OS and OS/390 deployments.

For DB2 for OS/390 and z/OS deployments, the Runtime Client 8.1 should be used in conjunction with a DB2 Connect EE server, version 8.1.

7.7.0 or higher

IBM DB2 Connect PE 8.1

FixPak 5 or above is required for IBM DB2 UDB for z/OS and OS/390 deployments where the DB2 Runtime Client and DB2 Connect EE 8.1 combination is not used.

7.7.0 or higher

Oracle Net 8 Client 8.1.7.4.x

Customers running Siebel applications with Oracle 8i database client or server on Solaris are required to download and apply the following patches from Oracle: 1416998 and 1390304. Customers running Oracle 8.1.7.4 and using EIM will also require 2161512.

Specify only the patch number when searching for patches on Oracle's Metalink.

7.7.0 or higher

Oracle Net Service (shipped with Oracle 9.2.0.4 and above within the Oracle 9.2.0.x series)

 

7.7.0 or higher

Microsoft Internet Explorer 7.0

 

7.7.2.9 or higher

Microsoft Internet Explorer 8.0

 

7.7.2.12 or higher

1.The minimum device resolution for using Signature Capture is 1024x768.

2. In order to use Signature Capture functionality (with Siebel Life Sciences), you must apply the appropriate Siebel Quick Fix (QF). For more information about which QF to apply, contact Siebel Technical Support.
    
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