This chapter describes the globalization requirements for Siebel Business Applications. It includes the following topics:

• Internationalization and Localization
• Additional Information About Language Support
• Support of Unicode Standard

Internationalization and Localization

Siebel Business Applications support internationalization and localization for specific languages based on customer demand. Siebel CRM version 8.2.2 includes localization support for the languages listed in Table 2, where the word Yes indicates support. To obtain information about updates to the supported languages, log a service request.

1. The term Siebel Handheld applications refers collectively to Siebel Sales Handheld Applications for Siebel Business Applications, Siebel Service Handheld Applications for Siebel Business Applications, Siebel Sales Handheld Applications for Siebel Industry Applications, Siebel Service Handheld Applications for Siebel Industry Applications, Siebel Consumer Goods Handheld Applications for Siebel Business Applications, and Siebel Pharma Handheld Applications for Siebel Business Applications.

2. Table 11 lists the Traditional Database Code Pages.

Additional Information About Language Support

Please note the following additional information about language support:

• English (ENU) is available on all supported database code pages.
• IBM DB2 for OS/390 and z/OS is only supported for English (ENU) for Siebel Business Applications. For Siebel Industry Applications, IBM DB2 for OS/390 and z/OS is supported for the following languages: English (ENU), French (FRA), German (DEU), Spanish (ESN), Italian (ITA), Japanese (JPN), Dutch (NLD), PTG (Portuguese - European), PTB (Portuguese - Brazilian), and Chinese (Traditional).
• Siebel client installers (for Siebel Mobile or Developer Web Client, Siebel Enterprise Server, Siebel Web Server Extension, and Siebel Tools client) support displaying the installer user interface in the following languages: English (ENU), German (DEU), Spanish (ESN), French (FRA), Italian (ITA), Portuguese - Brazilian (PTB), Korean (KOR), Japanese (JPN), and Traditional Chinese (CHT). If the locale defined in a client's regional settings is not one of these languages, the installer will run in ENU instead. For more information about installing Siebel applications and Siebel Language Packs, see the Siebel Installation Guide for the operating system you are using.
• Siebel Client environments are supported on Windows with Microsoft's Multilingual User Interface (MUI) installed.
• Siebel Smart Answer supports the following languages: Dutch, English, French, German, Italian, and Spanish.

See Siebel Global Deployment Guide for detailed information about common global deployment terminology, about global deployment scenarios, and about how to plan your global deployment. For more information about supported sort orders, see Other Supported Platforms.

Support of Unicode Standard

Siebel servers and applications support version 3.1 of the Unicode standard, with surrogate pass-through. This means that transaction data can be entered into Siebel applications using characters in any language, and even mixed in a single record, provided that the underlying database server is configured with Unicode as the default character set. Characters introduced in later versions of the Unicode standard will work for data entry, storage, retrieval, and display, but are not guaranteed to be processed or queried correctly.