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Siebel Wireless

This topic documents the additional requirements for Siebel Wireless. For more information, see Siebel Wireless Administration Guide. Siebel Wireless is supported by markup languages that are supported by mobile browsers. In other words, any mobile browser that supports the following markup languages is supported:

• HTML (also covers XHTML)
• WML 1.3 and above

Table 40 lists the browsers that have been certified by Oracle.

Note the following critical factors associated with support for Siebel Wireless:

• Not all browsers support both HTML and WML markup languages. Check with the device manufacturers for the supported markup languages for the different browsers.
• Siebel Wireless supports the delivery of specific, markup-language content to specific browsers. For example, if a mobile browser can support only HTML but not WML, then Siebel Wireless can be configured to deliver only HTML content to that mobile browser:
  • Navigate to the site map and click on "Administration - Web Browser" to specify this configuration.
  • You must provide the "user-agent" string for the mobile browser, as well as specifying the markup language for that browser.
  • The default markup language can also be configured globally. For Siebel CRM 8.x, the default markup language is HTML.
  • Consult the following guides on the Siebel Bookshelf for the configuration details:
    • Siebel Wireless Administration Guide
    • Siebel System Administration Guide
  • If you believe the mobile browser that you are using is supported, but are unable to display Siebel Wireless content, you will most likely have to adjust the markup language settings.
• Minor discrepancies in the UI elements between the different browsers are expected. Oracle will not consider these as product defects, because these discrepancies are caused by different implementations of the mobile browsers. If there are major issues that prevent you from accessing critical functionality, Oracle may treat these issues as enhancement requests. Therefore, it is highly recommended that you first test any devices on Siebel Wireless before making any major purchasing decisions. UI issues can be easily detected during initial testing.