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Virtual CTI Driver

The Virtual CTI Driver supports CTI connectivity to Oracle Contact Center Anywhere and to Siebel Chat. Table 13 lists the requirements for Oracle Contact Center Anywhere, and Table 14 lists the requirements for Siebel Chat.

Table 13. Virtual Driver for Oracle Contact Center Anywhere
Siebel CRM Version
Operating System
Oracle Contact Center Anywhere Version

8.2.2

Microsoft Windows 2003

8.1.3
Table 14. Virtual Driver for Siebel Chat
Siebel CRM Version
Operating System
Oracle Contact Center Anywhere Version

8.2.2

Microsoft Windows 2003

8.1.3
    
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