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Hardware Requirements for Siebel Chat

Table 15 lists the recommended minimum hardware requirements for Siebel Chat to support, for example, 100 concurrent agents, each handling three simultaneous chats where:

  • The database space required by Oracle Contact On Demand for each chat interaction is 5.3 KB on average. The FTP impact for each chat transcript is 2 KB plus the number of characters divided by 1000.
  • Additional database space is required for the Siebel Call Center application to support typical service requests or activity records created. Refer to your own custom environment to see the typical size of service requests and activity records.
Table 15. Minimum Hardware Requirements for Siebel Chat
Operating System
Chat Component
Minimum Hardware Requirements

Oracle Solaris

Siebel Call Center Application Server

For information about minimum hardware requirements, see Hardware and Network Requirements.

Windows

Siebel Call Center Application Server

For information about minimum hardware requirements, see Hardware and Network Requirements.
    
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