ADSI Security Adapter (Siebel Business Applications)

Server operating system

Due to third-party software limitations (Microsoft), ADSI Security Adapter is not supported with Siebel Server on UNIX midtier platforms.

Correspondence

Server operating system

Due to a third-party software limitation (Microsoft Word), Correspondence is not supported with Siebel Server on UNIX midtier platforms. Support is available with the affected server component running on Windows.

Custom Scripts for iBots (Siebel Delivers)

Platform

iBot triggering of custom scripts is not supported on the following platforms: AIX, Solaris. However, scripts can be run from Windows computers. This feature applies to the computer where Siebel Scheduler is installed.

Credit Card Processing (Siebel eSales, Siebel Orders, Siebel Quotes)

Unicode processing

Due to third-party limitations (Cybersource), you must encode all parameter data in Unicode UTF-8. You may use the Transcode Business Service to convert the data from the format that Siebel CRM applications use internally, which is Unicode UTF-16.

Encryption between Java components built with the Java Data Bean and the Siebel Object Manager (Siebel Business Applications)

Client operating system

RSA Crypto-J does not support Microsoft Windows XP.

Encryption between Java components built with the Java Data Bean and the Siebel Object Manager (Siebel Business Applications)

Server operating system

RSA Crypto-J does not support AIX 5L for the Java Data Bean.

Encryption between Java components built with the Java Data Bean and the Siebel Object Manager (Siebel Business Applications)

Client operating system

If you are using the IBM JVM (Windows NT, Windows 2000, and AIX), you cannot encrypt communications between your Java components and the Siebel Server because the RSA Crypto-J is not supported on the IBM JVM.

Integration to Taxware for sales tax calculations (Siebel eSales)

Unicode processing

Taxware provides limited Unicode support. For more information about Taxware Unicode support, see Siebel Sales Handheld Guide on the Siebel Bookshelf.

Siebel Management Server

Platform

Siebel Management Server is supported on Microsoft Windows 2008 with compatibility mode.

PDF viewing (Siebel Business Applications)

Language

Adobe Acrobat Reader is not supported in Brazilian Portuguese, Czech, Greek, Arabic, or Hebrew. UI menu labels do not appear in Hebrew or Arabic, but PDF files containing Hebrew text can be viewed with the Adobe Acrobat Reader.

Send Mail

Unicode processing

Some Web-based email services, such as Hotmail and Yahoo Mail, may not display UTF-8 Plain Text mail correctly and non-ASCII characters may be represented incorrectly. If you encounter this problem, use HTML mail when sending email that contains non-ASCII characters to Web-based email accounts.

Sending of non-English-language pages (Siebel Paging)

Language

Not supported in this release.

Siebel Calendar

Internationalization

Siebel Calendar, which provides Gregorian calendar functionality, is not configurable for any other calendar system, such as the Muslim Hijra calendar, the Japanese Emperor calendar, or the Buddhist Era calendar.

Siebel Web Engine

Release

For specific Web client features and functions that may not be fully supported in this release, see Siebel Release Notes on Siebel SupportWeb (Article ID 557191.1).

Spell Checking (Siebel Business Applications)

Language

Spell checking is not supported in Japanese, Chinese (Simple and Traditional), Czech, Greek, Arabic, Hebrew, or Korean.

Survey Results (Siebel Business Applications)

Unicode processing

Satmetrix does not support double or multibyte encoding on survey reports, and it does not support Unicode. Siebel Business Applications use single-byte encoding for the URL that is transmitted to Satmetrix to display a survey report, but Satmetrix will not be able to display characters that require double-byte encoding.

Syndicated Data Loading and Routing (Siebel Sales, Siebel Service, Siebel Call Center for Siebel Pharma, Siebel Clincial, and Siebel Medical)

Server operating system and database

Not supported with Siebel Server on UNIX midtier platforms. Not supported with Siebel Database Servers running IBM DB2 UDB.

Tax Calculation (Siebel eSales, Siebel Orders, Siebel Quotes)

Server operating system

Due to third-party software limitations (Taxware), credit-card processing is not supported on Microsoft Windows 2003.