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Metadata Requirements for Siebel CME Analytics Applications
This section covers data setup that needs to be done properly in the Siebel transactional database for it to be displayed accurately in Siebel Analytics.
Communications, Media and Energy (CME) industry-specific analytics dashboards and pages are shown in Table 32.
To support these industry-specific dashboards, Communications, Media and Energy (CME) Analytics contains corresponding industry-specific metadata. In the Siebel Analytics Server Administration Tool, industry-specific metadata is flagged with an icon picturing a telephone. Although this icon is visible in the Server Administration Tool, it is neither visible nor included within Siebel Answers. End users employ Siebel Answers to access metadata for building queries and reports. For users of Siebel Answers to view and access CME metadata columns, they must log in to Siebel using one of the CME responsibilities listed in Table 27. These responsibilities also determine what subject areas the user may access.
The data requirements for each of the Communications, Media and Energy dashboards are detailed in Table 33.
Table 33. Data Requirements for Communications, Media and Energy Dashboards This dashboard uses customer scores generated from any third-party predictive modeling application offering the following predictive models: Customer Lifetime Value, Churn Propensity, Up-Sell Propensity, Cross-Sell Propensity, and Financial Risk Propensity. Scores must be generated for each Siebel Account, integrated into the Siebel Transaction Database, and then written to the Siebel Data Warehouse. This dashboard uses the Siebel Analytics Customers subject area. See About Predictive Analytics Metadata for more information. This dashboard uses data generated by Siebel Communications, Media and Energy order management and interactive selling functionality. No specific data requirements are required beyond the data generated from these Siebel modules. This dashboard uses the Siebel Analytics Orders and Products subject areas. This dashboard uses data generated by Siebel Communications, Media and Energy order management, interactive selling, and service functionality. No specific data requirements are required beyond the data generated from these Siebel modules. This dashboard uses the Siebel Analytics Orders, Products, Service Request and Customer Satisfaction subject areas.
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Siebel Analytics Installation and Configuration Guide, Version 7.7, Rev. A Published: 11 March 2004 |