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Administrator Guide

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Welcome

This book describes how to perform administration tasks for BEA AquaLogic Interaction Analytics ("Analytics") 2.0.

Note: "BEA AquaLogic Interaction Analytics" is the updated product name for "Plumtree Analytics". This guide, however, still refers to some portal objects using their old Plumtree names. Also, some portal installation path examples contain Plumtree directories instead of BEA directories.

 

How To Use This Book

Audience

This guide is written for Analytics administrators who are responsible for configuring Analytics reports, working with the Analytics database, and maintaining the Analytics system.

Typographical Conventions

This book uses the following typographical conventions.

Table 1-1 Typographical Conventions
Convention
Typeface
Example
  • File names
  • Folder names
  • Screen elements
bold
  • Upload Procedures.doc to the portal.
  • Open the General folder.
  • To save your changes, click Apply Changes.
  • Text you enter
computer
  • Type Marketing as the name of your community.
  • Variables you enter
italic computer
  • Enter the base URL for the Portlet Server. For example, http://my_computer/.
  • New terms
  • Emphasis
  • Portal object example names
italic
  • Portlets are Web tools, embedded in your portal.
  • The URI must be a unique number.
  • The example Knowledge Directory displayed in Figure 5 shows the Human Resources folder.

 

BEA Documentation and Resources

This section describes the documentation and resources provided by BEA.

Table 1-2 BEA Documentation and Resources (Sheet 1 of 3)
Resource
Description
Installation and Upgrade guide
This book is written for Analytics administrators. It describes how to install and upgrade Analytics.
It is available in electronic form (PDF) in the release package and on http://www.oracle.com/technology/documentation/index.html.
Release Notes
These files are written for Analytics administrators. They include information about new features and known issues in the release.
They are available in electronic form (HTML) on http://www.oracle.com/technology/documentation/index.html.
Developer Guides, Articles, API Documentation, Blogs, Newsgroups, and Sample Code
These resources are provided for developers on the BEA dev2dev site (dev2dev.bea.com). They describe how to build custom applications using AquaLogic User Interaction and how to customize AquaLogic User Interaction products and features.
Deployment Guide
This document is written for business analysts and system administrators. It describes how to plan your BEA AquaLogic User Interaction deployment.
It is available in electronic form (PDF) on http://www.oracle.com/technology/documentation/index.html.
Online Help
The online help is written for all levels of Analytics users. It describes the user interface for Analytics and gives detailed instructions for completing tasks in the console and portal.
To access online help, click Help in the upper-right corner of the portal banner or console page.
AquaLogic User Interaction Support Center
The AquaLogic User Interaction Support Center is a comprehensive repository for technical information on AquaLogic User Interaction products. From the Support Center, you can access products and documentation, search knowledge base articles, read the latest news and information, participate in a support community, get training, and find tools to meet most of your AquaLogic User Interaction-related needs. The Support Center encompasses the following communities:
Technical Support Center
Submit and track support incidents and feature requests, search the knowledge base, access documentation, and download service packs and hotfixes.
News & Events
The News & Events Center features information on rolling-out a successful deployment. Visit the Super User Group page to collaborate with peers and view upcoming meetings.
Product Center
Download products, read Release Notes, access recent product documentation, and view interoperability information.
Education Center
Find information about available training courses, purchase training credits, and register for upcoming classes.
If you do not see the Support Center when you log in to
http://portal.plumtree.com, contact ALUIsupport@bea.com for the appropriate access privileges.
dev2dev.bea.com
Download developer tools and documentation, get help with your development project, and interact with other developers via BEA's dev2dev Newsgroups.
Technical Support
If you cannot resolve an issue using the above resources, BEA Technical Support is happy to assist. Our staff is available 24 hours a day, 7 days a week to handle all your technical support needs.
E-mail: ALUIsupport@bea.com
Phone Numbers:
U.S. and Canada +1 415.263.1696 or +1 866.262.PLUM (7586)
Asia Pacific +61 2.9931.7822
Europe and U.K. +44 (0)1628 589124
France +33 1.46.91.86.79
Singapore +65 6832.7747


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