Welcome

This book describes how to install and deploy BEA AquaLogic Interaction Analytics ("Analytics") 2.0 on Windows, UNIX, and Linux platforms. It also provides instructions for upgrading to Analytics 2.0 from earlier versions.

How To Use This Book

Audience

This guide is written for administrators who are responsible for installing and upgrading Analytics.

It is expected that the user of this guide has strong knowledge of the platform operating system, database, web and application servers, and any other third-party software required for the Analytics installation.

Organization

This chapter provides introductory information about Analytics and the resources available to help install, deploy, upgrade, and administer the Analytics components.
Chapter 2, Installation Prerequisites, provides hardware and software requirements, as well as environmental and third-party software prerequisites. This chapter must be read and prerequisites must be met prior to proceeding to the installation or upgrade.
Chapter 3, Quickstart Overview, provides a high level overview of the Analytics installation and upgrade procedures. Sufficient detail is provided to allow an experienced portal administrator to quickly install or upgrade Analytics. Cross-references link the high level tasks to detailed procedures in other chapters.
Chapter 4, Installation, provides detailed instructions for the installation and configuration of Analytics.
Chapter 5, Upgrade, provides detailed instructions for upgrading to Analytics 2.0.

Typographical Conventions

Table 1-1 Typographical Conventions
Convention	Typeface	Example
File names Folder names Screen elements	bold	Upload Procedures.doc to the portal. Open the General folder. To save your changes, click Apply Changes.
Text you enter	`computer`	Type `Marketing` as the name of your community.
Variables you enter	`italic computer`	Enter the base URL for the Portlet Server. For example, `http://my_computer/`.
New terms Emphasis Portal object example names	italic	Portlets are Web tools, embedded in your portal. The URI must be a unique number. The example Knowledge Directory displayed in Figure 5 shows the Human Resources folder.

BEA Documentation and Resources

Table 1-2 BEA Documentation and Resources (Sheet 1 of 3)
Resource	Description
Administrator guide	This book describes how to perform management, maintenance, and troubleshooting for Analytics. It is available in electronic form (PDF) in the release package and on http://www.oracle.com/technology/documentation/index.html.
Release Notes	These files are written for Analytics administrators. They include information about new features and known issues in the release. They are available in electronic form (HTML) on http://www.oracle.com/technology/documentation/index.html.
Developer Guides, Articles, API Documentation, Blogs, Newsgroups, and Sample Code	These resources are provided for developers on the BEA dev2dev site (dev2dev.bea.com). They describe how to build custom applications using AquaLogic User Interaction and how to customize AquaLogic User Interaction products and features.
Deployment Guide	This document is written for business analysts and system administrators. It describes how to plan your BEA AquaLogic User Interaction deployment. It is available in electronic form (PDF) on http://www.oracle.com/technology/documentation/index.html.
Online Help	The online help is written for all levels of Analytics users. It describes the user interface for Analytics and gives detailed instructions for completing tasks in the console and portal. To access online help, click Help in the upper-right corner of the portal banner or console page.
AquaLogic User Interaction Support Center	The AquaLogic User Interaction Support Center is a comprehensive repository for technical information on AquaLogic User Interaction products. From the Support Center, you can access products and documentation, search knowledge base articles, read the latest news and information, participate in a support community, get training, and find tools to meet most of your AquaLogic User Interaction-related needs. The Support Center encompasses the following communities: Technical Support Center Submit and track support incidents and feature requests, search the knowledge base, access documentation, and download service packs and hotfixes. News & Events The News & Events Center features information on rolling-out a successful deployment. Visit the Super User Group page to collaborate with peers and view upcoming meetings. Product Center Download products, read Release Notes, access recent product documentation, and view interoperability information. Education Center Find information about available training courses, purchase training credits, and register for upcoming classes. If you do not see the Support Center when you log in to http://portal.plumtree.com, contact ALUIsupport@bea.com for the appropriate access privileges.
dev2dev.bea.com	Download developer tools and documentation, get help with your development project, and interact with other developers via BEA's dev2dev Newsgroups.
Technical Support	If you cannot resolve an issue using the above resources, BEA Technical Support is happy to assist. Our staff is available 24 hours a day, 7 days a week to handle all your technical support needs. E-mail: ALUIsupport@bea.com Phone Numbers: U.S. and Canada +1 415.263.1696 or +1 866.262.PLUM (7586) Asia Pacific +61 2.9931.7822 Europe and U.K. +44 (0)1628 589124 France +33 1.46.91.86.79 Singapore +65 6832.7747