|
|
|
|
|
|
About This Document
The BEA eLink OSI TP product (hereafter referred to as eLink OSI TP) is a gateway connectivity product that enables application programs on BEA Tuxedo systems to perform various transactional and non-transactional tasks with application programs that reside on different kinds of computers.
This document covers the following topics:
What You Need to Know
This document is intended for system administrators who will install the eLink OSI TP software.
e-docs Web Site
BEA Tuxedo product documentation is available on the BEA corporate Web site. From the BEA Home page, click on Product Documentation or go directly to the "e-docs" Product Documentation page at http://www.oracle.com/technology/documentation/index.html.
How to Print the Document
A PDF version of this document is available on the OSI TP documentation Home page on the e-docs Web site (and also on the installation CD). You can open the PDF in Adobe Acrobat Reader and print the entire document (or a portion of it) in book format. To access the PDFs, open the OSI TP documentation Home page, click the PDF files button and select the document you want to print.
If you do not have the Adobe Acrobat Reader, you can get it for free from the Adobe Web site at http://www.adobe.com/.
Related Information
Various other related documentation is available to help you understand the eLink OSI TP product, Tuxedo product, and OLTP technology. Refer to the documentation sources listed in the following sections for additional information about BEA products and OLTP technology.
BEA eLink OSI TP Documentation
The eLink OSI TP documentation consists of the following items:
BEA Tuxedo Information
Information about the BEA Tuxedo Version 7.1 and Version 6.5 products is available on the BEA Tuxedo Online Documentation web site.
Tuxedo Release 7.1
The following BEA Tuxedo Release 7.1 information is available at http://download.oracle.com/docs/cd/E13203_01/tuxedo/tux71/index.htm:
Tuxedo Release 6.5
The following Tuxedo Release 6.5 publications are available at http://download.oracle.com/docs/cd/E13203_01/tuxedo/tux65/index.htm:
Other Publications
For more information about OLTP technology, refer to the following books:
Customer Support
The BEA eLink OSI TP product is jointly developed by BEA Systems, Inc. and Unisys Corporation. Support services and contacts are described in the following sections.
SURETY Support Services
A SURETY service agreement gives you easy access to Unisys Support Online or Unisys Client Support Centers. These services are described below.
Unisys Customer Support
Unisys customer support gives clients easy access, on the World Wide Web or by telephone, to these service options:
Clients with valid support agreements can visit an electronic database of reported problems and solutions. They can also use e-mail or telephone to contact our product specialists with technical questions. Clients are eligible to receive updates to a product when critical problems have been fixed.
Support Online
Unisys has a World Wide Web site available to customers who have support agreements. If you have any questions or problems with a Unisys product, your first source of information is Support Online, an online technical resource available through the World Wide Web at http://www.support.unisys.com.
This technical resource is available 24 hours a day, 7 days a week. It offers a wealth of information about Unisys hardware and software systems. Take some time to explore Support Online and discover the services available to you.
Client Support Centers
Unisys clients with valid support agreements can also access Client Support Centers. If you have unresolved questions or problems concerning Unisys product installation or operation (after referring to the documentation or your system administrator), call the appropriate Client Support Center:
Within the continental United States or Canada, call one of the following toll-free numbers:
1-800-328-0440 (prompt 4) - United States
1-800-387-6181 - Canada
1-800-361-8097 - French Canada
Outside the continental United States, obtain a support center telephone number from your local Unisys customer support representative.
To expedite your request, please have the following information ready before contacting Unisys.
Tech Advantage
In addition, Unisys Client Support Centers offer Tech Advantage, a full complement of technical service packages that provide you with cost-effective, fast-cycle support. Tech Advantage services can help you solve your most difficult problems or maximize the effectiveness of your system, regardless of your product choice.
Here are some ways to put Tech Advantage to work for you:
For more information on Tech Advantage, visit the Support Online Web page and follow the link to Tech Advantage or call your Client Support Center.
Reporting a Software Problem with a User Communication Form
A customer representative may provide instructions or solutions from the Client Support Center database. If this help is insufficient, provide your representative with a full description of the problem, including any relevant error messages, and, if possible, a full description of the function you were attempting and your actions immediately prior to the error. The representative will then submit an electronic User Communication Form (UCF) to Unisys on your behalf, and give you the following information:
VAR Customer Support
All clients of Unisys resellers should contact their Value Added Resellers (VARs) for support access details.
Documentation Support
Your feedback on the BEA eLink OSI TP documentation is important to us. Send us e-mail at docsupport@bea.com if you have questions or comments. Your comments will be reviewed directly by the BEA professionals who create and update the OSI TP documentation.
In your e-mail message, please indicate that you are using the documentation for the BEA OSI TP 4.0 release.
Documentation Conventions
The following documentation conventions are used throughout this document.
|
|
|
|
|
|
Copyright © 2000 BEA Systems, Inc. All rights reserved.
|