theory.smart.ebusiness.troubleticket
Class TroubleTicketValue

java.lang.Object
  |
  +--theory.smart.foundation.SmartValue
        |
        +--theory.smart.ebusiness.troubleticket.TroubleTicketValue

public class TroubleTicketValue

extends SmartValue

The trouble ticket provides a mechanism by which customer issue can be logged and tracked. It employs a workflow and a journaling capability to ensure that customer problems are dealt with according to company policy. The workflow can be adapted to particular business requirements.

See Also:

TroubleTicket, TroubleTicketHome, TroubleTicket.getTroubleTicketByValue(), TroubleTicket.setTroubleTicketByValue(TroubleTicketValue), Serialized Form

Field Summary

java.lang.String	category category [TroubleTicket] <*>------> [String]
SmartHandle	customer customer [TroubleTicket] <>------> [theory.smart.ebusiness.customer.Customer]
java.sql.Date	dateOpened dateOpened [TroubleTicket] <*>------> [java.sql.Date]
java.lang.String	description description [TroubleTicket] <*>------> [String]
java.lang.String	identifier identifier [TroubleTicket] <*>------> [String] (Primary Key)
com.sun.java.util.collections.LinkedList	journals journal (List) [TroubleTicket] <*>------> [theory.smart.ebusiness.troubleticket.JournalEntry] 0..*
WorkflowContext	ticketStatus ticketStatus [TroubleTicket] <*>------> [theory.smart.ebusiness.troubleticket.TroubleTicketWorkflow]

Constructor Summary

protected

TroubleTicketValue() Only get/setTroubleTicketByValue methods are allowed to call this constructor.

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Detail

identifier

public java.lang.String identifier

                  identifier
 [TroubleTicket] <*>------> [String] (Primary Key)

 

category

public java.lang.String category

                  category
 [TroubleTicket] <*>------> [String] 

 

dateOpened

public java.sql.Date dateOpened

                  dateOpened
 [TroubleTicket] <*>------> [java.sql.Date] 

 

description

public java.lang.String description

                  description
 [TroubleTicket] <*>------> [String] 

 

journals

public com.sun.java.util.collections.LinkedList journals

                  journal (List)
 [TroubleTicket] <*>------> [theory.smart.ebusiness.troubleticket.JournalEntry] 
                     0..*
 

ticketStatus

public WorkflowContext ticketStatus

                  ticketStatus
 [TroubleTicket] <*>------> [theory.smart.ebusiness.troubleticket.TroubleTicketWorkflow] 

 

customer

public SmartHandle customer

                  customer
 [TroubleTicket] <>------> [theory.smart.ebusiness.customer.Customer] 

 

Constructor Detail

TroubleTicketValue

protected TroubleTicketValue()

Only get/setTroubleTicketByValue methods are allowed to call this constructor.