Package theory.smart.ebusiness.troubleticket

The Trouble Ticket provides a simple customer care mechanism.

See:
Description

Interface Summary

JournalEntry	Each journal entry logs a change in state, the reason, and times.
TroubleTicket	The trouble ticket provides a mechanism by which customer issue can be logged and tracked.
TroubleTicketHome	The home interface for the TroubleTicket entity bean.
TroubleTicketManager	This is a front-end to the trouble ticket system.
TroubleTicketManagerHome	The home interface for the TroubleTicketManager Session Bean.

Class Summary

JournalEntryHome	The home class for the JournalEntry belonging.
JournalEntryImpl	Each journal entry logs a change in state, the reason, and times.
TroubleTicketImpl	The trouble ticket provides a mechanism by which customer issue can be logged and tracked.
TroubleTicketManagerImpl	This is a front-end to the trouble ticket system.
TroubleTicketPk	This is a PrimaryKey for managing the life cycle of a BSC Configurable/Entity bean.
TroubleTicketValue	The trouble ticket provides a mechanism by which customer issue can be logged and tracked.
TroubleTicketWorkflow	This is the mechanism by which a process for handling customer issues is described.

Package theory.smart.ebusiness.troubleticket Description

The Trouble Ticket provides a simple customer care mechanism. It allows customers to report issues and for customer service agents to respond. It includes a default workflow that can be adapted for the needs of a specific business.

Each trouble ticket has a ticket-status. The ticket-status is managed by a workflow. The trouble ticket workflow can be overwritten by an application specific trouble ticket workflow. The following state diagram illustrates the default trouble ticket workflow.