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Inbox - Service Detail Action Workflow

This workflow updates inbox items for status changes made in the Detail view of the Inbox.

This workflow is triggered when a user changes the status of a service request from within the Inbox screen, Inbox Items List, and then the Detail view. This workflow updates the Inbox item of the service request according to the change made to the service request.

This workflow starts when the run-time event attached to the WriteRecordUpdate event on the Service Request business component of the UInbox Item Task business object is triggered. Figure 9 shows the diagram for this workflow.

Figure 9. Inbox - Service Detail Action Workflow

Workflow Description. This workflow performs the following actions:

1. GetSRId. This step gets the service request row ID and the Inbox item ID.
2. GetSRInfo. This step gets the updated information from the service request record.
3. UpdateInboxOwnerActionInfo. This step calls the UpdateInboxOwnerInfo method to update the Inbox item owner. For more information, see UpdateInboxOwnerInfo Method.
4. IsSRClosed, DeactivateInboxOwner, and DeactivateInboxOwnerManager. If the service request is closed, these steps call the DeactivateInboxItem method to deactivate Inbox item owners for the owner of the service request and their manager. For more information, see DeactivateInboxItem Method.