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Approving a Prewarranty Authorization

After a prewarranty authorization (PWA) is submitted and routed by the claims processing rules, you can review the claim details and approve or reject the PWA. If additional information or further clarification is required, you can return the claim to the dealer. If the details in the PWA line items are complete and the claim is successfully processed against the verification rules processing, then you can approve the PWA.

NOTE:  A PWA is considered approved even if a single line item is approved and the rest of the line items are rejected.

To approve a prewarranty authorization

1. Navigate to the Warranty Claims screen and then PWA List - Approval view.
2. Select a prewarranty authorization number.

   NOTE:  The status of the prewarranty authorization is Approval In Progress.

3. Click the Line Item view tab.
4. Select a PWA line number to view and verify the line item details.

   NOTE:  Enter the percentage of the total cost for which the customer is responsible.

5. In the Status field, select Approved.
6. Repeat Step 4 and Step 5 for all lines.
7. Click Submit Decision.

   The status of the prewarranty authorization is updated to Approved.