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Approving a Warranty Claim

After a claim is submitted for processing, the claim goes through the validation process including verification of warranty policy for the asset. The claim is processed against the predefined rules that have been established for claims processing. Claims that go through the verification process and are processed without errors have a status of either Approved or Rejected. Any claims that must be manually approved are identified and assigned to a claims manager for review and processing.

NOTE:  A warranty claim is considered approved even if a single line item is approved and the rest of the line items are rejected.

Claims are validated against certain criteria but not limited to:

• Claim type
• Claim amount
• Operation codes
• Dealer codes
• Policy and warranty terms
• Recall campaign or product update
• Product update
• Vehicle master, customer master, parts master, and dealer master
• Claims history
• Miscellaneous validation and exception rules
• Predefined budgetary parameters

After you approve a claim, a credit memo is created, and the claim is sent for payment or invoice processing.

To approve a warranty claim

1. Navigate to the Warranty Claims screen and then Claim List - Approval view.
2. Select a warranty claim number.
3. Click the Line Item Details view tab.
4. Select a repair line that you want to view, and verify the line item details.
5. In the Status field, select Approved.
6. Repeat Step 4 and Step 5 for all repair lines in the claim.
7. Click Submit Decision.

   The claim status is updated.