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Siebel Automotive Guide > Managing Warranties > Approving a Warranty ClaimAfter a claim is submitted for processing, the claim goes through the validation process including verification of warranty policy for the asset. The claim is processed against the predefined rules that have been established for claims processing. Claims that go through the verification process and are processed without errors have a status of either Approved or Rejected. Any claims that must be manually approved are identified and assigned to a claims manager for review and processing. NOTE: A warranty claim is considered approved even if a single line item is approved and the rest of the line items are rejected. Claims are validated against certain criteria but not limited to:
After you approve a claim, a credit memo is created, and the claim is sent for payment or invoice processing.
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