Siebel Dealer Administration Guide > Managing Warranty Claims > Overview of Warranty Claims Management >

About Recalls

Manufacturers recall campaigns when it is determined that a quality issue is present in an asset that is in production and has been sold, distributed, and is being widely used. When this occurs, the manufacturer identifies all of the asset serial numbers that are affected and starts a recall campaign. Consumers are notified of the recall and are advised to take the asset to a service center for inspection and possible repair. Upon performing the repair, the service center creates and submits a claim to the manufacturer to recoup its costs; that is, parts and labor. You must assign the recall claim type to the claim line in the warranty claim that you create.

NOTE:  Recall notifications are started outside of Siebel Dealer. A PWA is not required for recall claims.