Siebel Business Process Framework: Workflow Guide > Administering, Testing, and Migrating Workflow Policies > Monitoring, Testing, Troubleshooting, and Migrating a Workflow Policy >

Tracing a Workflow Policy

When Siebel CRM starts a Workflow Policies server process, it creates a trace file for the following Siebel Server tasks:

• Generate Triggers
• Page Manager
• Email Manager
• Workflow Monitor Agent
• Workflow Action Agent

You can view trace files for workflow policies and Siebel Server tasks and examine them for error messages and other information.

To view trace files for workflow policies and Siebel Server tasks

• In the Siebel client, navigate to the Administration-Server Management screen, Tasks, then the Log view.

  The Tasks list displays the status of the Siebel Server tasks as running or started.

To view trace files in the Siebel Server

• To view trace files in the Siebel client, navigate to the Administration-Server Management screen, Tasks, and then the Log view.

  The Tasks list displays the status of the Siebel Server tasks as running or started.

• To view trace files on the Siebel Server, do one of the following:
  • Use Windows Explorer to navigate to the following directory, and then choose the name for the Siebel Server. You can examine a file that lists the trace files for each server process:

  Siebel Server\log

  • Double-click the Trace File icon to access the trace file. You can view the trace file for application server tasks.

For more information about using trace files, see Siebel System Administration Guide.

Log Levels for Tracing and Events for Workflow Policies

Table 72 describes the events that workflow policies use for logging. Setting a trace level above the default parameter affects performance. It is recommended that you reset the trace level to the default parameter after you finish troubleshooting.