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Siebel Customer Relationship Console User Guide > Locating Information >
Alerts Session View
Figure 9 shows the Alerts session view, a read-only list view that highlights key information about alerts that have been associated with the contact based on information collected anywhere throughout the organization. NOTE: For more information on creating alerts, see Creating Alerts.
Table 4 shows the information provided on each alert.
Table 4. Alerts Fields
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Message |
The context of the alert. |
Type |
A designated name given to the alert. Many times this is reflective of the group that generated the alert (such as All, Service, or Trading). |
Priority |
A designated level of awareness indicator relating to the alert. This is an organization-defined priority to bring awareness to the alert. |
Expiration |
The date the alert will end. This field is automatically populated based on the values entered in Duration and Unit Type. |
Start |
The start date for the alert. |
Duration |
A numeric value, which, together with the Unit Type, indicates how long the alert will be active. |
Unit Type |
A unit of time, such as months or weeks. Together with the Duration, Unit Type indicates how long the alert will be active. |
Category |
Type of alert, either informational or warning. |
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