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About Setting Up Oracle Contact On Demand Applications for Siebel Chat

You must set up Oracle Contact On Demand Administration Manager and Supervision Manager applications to manage and monitor Siebel Chat interactions. As a prerequisite to using Oracle Contact On Demand Administration Manager, administrators must contact the system administrator and request that an administrator account be set up for them. Administrators can then log in to Oracle Contact On Demand and set it up.

NOTE:  Before you set up Oracle Contact On Demand for Siebel Chat, it is recommended that you test the chat functionality using Oracle Contact On Demand first. This helps to ensure that everything in Oracle Contact On Demand is working properly, prior to setting up Siebel Chat integration.

For more information about setting up Oracle Contact On Demand applications for Siebel Chat, see the following processes:

• Process of Setting Up Oracle Contact On Demand Administration Manager.
• Process of Setting Up Oracle Contact On Demand Supervision Manager.