This chapter describes agreements and entitlements, and provides procedures for managing them. It includes the following topics:

• About Agreements and Entitlements in Siebel Communications
• Scenarios for Using Agreements and Entitlements in Siebel Communications
• Setting Up Templates for the Auto Document Feature of Siebel Communications
• Adding an Agreement in Siebel Communications (End User)
• Adding Agreement Terms and Generating Totals in Siebel Communications (End User)
• Creating and Printing an Agreement Document in Siebel Communications (End User)
• Associating an Agreement with an Order in Siebel Communications (End User)
• Associating an Agreement with a Service Item in Siebel Communications (End User)
• Revising an Agreement in Siebel Communications (End User)
• Viewing Agreement Details in the Explorer in Siebel Communications (End User)