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Siebel Consumer Goods Guide > Deductions and Claims > About DeductionsDeductions occur when customers submit a partial payment of an invoice. The unpaid balance is a deduction. The consumer goods organization needs to research the reason behind the deduction and resolve the deduction appropriately. About Types of DeductionsEach deduction type has a different purpose as follows:
About Generating DeductionsThe process of generating a deduction begins when your accounting department receives a partial payment for a customer invoice. You can pass the deduction information to the Siebel Consumer Goods application in several ways, depending on your company's implementation of the product.
About Resolving DeductionsThe account manager or customer financial service representative resolves deductions. Options for resolving deductions include: |
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