This chapter describes the main steps involved in managing deductions and claims. Following the procedures in this chapter, you can create, split, assign, research, and resolve deductions. Topics include:

• About Deductions
• Scenarios for Managing and Resolving Deductions
• Process of Managing Account Promotion Deductions
• Creating and Editing Deductions
• Adding Literature to Deductions
• Splitting Deductions
• Creating Credit Memos
• Analyzing Workloads
• Creating Activity Templates
• Reviewing Deductions (End User)
• Viewing Account Deductions (End User)
• Creating Deduction Activities (End User)
• Creating Deduction Activity Plans (End User)
• Associating and Modifying Invoices (End User)
• Creating Deduction Attachments (End User)
• Creating Deduction Notes (End User)
• Reviewing Account Credit Memos (End User)
• Reviewing Deduction Literature (End User)
• Resolving Deductions (End User)
• About Status Stage Behavior in Deduction Resolutions
• About Claims
• Process of Managing Claims
• Creating and Editing Claims
• Adding Attachments to Claims
• Resolving Claims
• About Configuring Deductions and Claims