Siebel Consumer Goods Guide > Deductions and Claims >

Process of Managing Account Promotion Deductions

This topic lists the tasks that administrators and end users typically perform to manage deductions. Your company might follow a different process according to its business requirements.

Administrator Procedures

The following list shows tasks that administrators typically perform to manage deductions:

1. Creating and Editing Deductions
2. Adding Literature to Deductions
3. Splitting Deductions
4. Creating Credit Memos
5. Analyzing Workloads
6. Creating Activity Templates

End-User Procedures

The following list shows tasks that end users typically perform to access and use deductions:

1. Reviewing Deductions (End User)
2. Viewing Account Deductions (End User)
3. Creating Deduction Activities (End User)
4. Creating Deduction Activity Plans (End User)
5. Associating and Modifying Invoices (End User)
6. Creating Deduction Attachments (End User)
7. Creating Deduction Notes (End User)
8. Reviewing Account Credit Memos (End User)
9. Reviewing Deduction Literature (End User)
10. Resolving Deductions (End User)