Siebel Consumer Goods Guide > Deductions and Claims >
Process of Managing Account Promotion Deductions
This topic lists the tasks that administrators and end users typically perform to manage deductions. Your company might follow a different process according to its business requirements. Administrator Procedures
The following list shows tasks that administrators typically perform to manage deductions:
- Creating and Editing Deductions
- Adding Literature to Deductions
- Splitting Deductions
- Creating Credit Memos
- Analyzing Workloads
- Creating Activity Templates
End-User Procedures
The following list shows tasks that end users typically perform to access and use deductions:
- Reviewing Deductions (End User)
- Viewing Account Deductions (End User)
- Creating Deduction Activities (End User)
- Creating Deduction Activity Plans (End User)
- Associating and Modifying Invoices (End User)
- Creating Deduction Attachments (End User)
- Creating Deduction Notes (End User)
- Reviewing Account Credit Memos (End User)
- Reviewing Deduction Literature (End User)
- Resolving Deductions (End User)
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