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Siebel Consumer Goods Guide > Deductions and Claims > Creating Deduction Activities (End User)Account managers and customer financial services representatives and managers can view and create activities related to deductions. For example, a customer financial services representative receives a deduction for an invoice pricing error. The customer financial services representative creates an activity for the orders department to verify the invoicing error. An employee in the orders department completes the activity. After activity completion, the customer financial services representative can resolve the deduction. This task is a step in Process of Managing Account Promotion Deductions. |
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