Siebel Consumer Goods Guide > Deductions and Claims >

Resolving Claims

Account managers can resolve claim payments.

This task is a step in Process of Managing Claims.

To resolve a claim

1. Navigate to the Settlements screen, then the Claim List view.
2. Drill down on the Claim ID field hyperlink for a claim, and click the Resolution view tab.
3. In the Status field, choose Requested. After the payment has been approved, change the status to Submitted. For information about approving or rejecting payments, see Approving or Rejecting Payments.