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Siebel Consumer Goods Guide > Deductions and Claims > About ClaimsA claim occurs when a customer submits a bill to the manufacturer for spending related to an account promotion. The claim process is the reverse of the deduction process, where a customer does not pay the full amount of an invoice. With a claim, the customer requests payment, and usually offers documentation as to why the claim is valid. Like deduction fund payments, claim payments are associated with fund allocations and deals. |
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