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About Inventory and Order Management

Sales representatives, presales representatives, and delivery representatives often capture orders, invoice, and collect payments. In addition to these primary sales responsibilities, they might also collect payment for outstanding billings, exchange products with other delivery representatives, and deposit payments at the local bank. All these activities are part of the inventory and order management process.

A business process is a set of activities organized to achieve a business objective. A business process model depicts the flow of work that users or software applications typically follow to complete a sequence of tasks. The Conduct Retail Visit subprocess business flow shows a greater level of detail for the high-level tasks represented in a business process diagram.

Figure 2 shows an example of a Conduct Retail Visit subprocess business flow.

Figure 2. Conduct Retail Visit Subprocess Business Flow

For more information about inventory and order management, see the following documents on the Siebel Bookshelf:

• Siebel Pricing Administration Guide
• Siebel Product Administration Guide
• Siebel Order Management Guide