Siebel Mobile Guide: Connected > Using the Siebel Mobile Application for Siebel Consumer Goods > Managing Calls for Siebel Consumer Goods >

Displaying Call Details

You can manage customer calls from the Call details page. You can display call details by using the Calls list.

To display call details

1. Tap call on the application banner to display the Calls list.
2. Tap a record in the Calls list.

   All details for the selected activity are displayed in the work area. The call details include the information shown in the following table.

   Item	Description
   Menu button	The following options are available when you tap the Menu button: About Record, Record Count, and Create Bookmark. For more information about using the Menu button, see Menu Button.
   New button	Use this button to create a new call. For more information, see Adding or Updating Calls.
   Edit button	Use this button to edit the call details. For more information, see Adding or Updating Calls.
   Call Information	Includes information about the call, such as the account name, address, time, and description.
   Related lists	The following related lists are available for calls: Call Items. Shows the activities for a call. For more information, see Adding or Updating the Activities for a Call. Retail Audits. Shows the retail audit information linked to the call. For more information, see Adding or Updating Retail Audit Information for a Call. Merchandising Audits. Shows the merchandising audits linked to the call. For more information, see Adding or Updating Merchandising Audit Information for a Call. Orders. Shows the orders linked to the call. For more information, see Adding or Updating Orders for a Call. Notes. Shows the notes linked to the call. For more information, see Adding or Updating Notes for a Call. Assessments. Shows the assessment information linked to the call. For more information, see Adding or Updating Assessment Information for a Call.