Siebel Mobile Guide: Connected > Using the Siebel Mobile Application for Siebel Field Service > Performing a Job >

Generating an RMA

After removing a serialized part, you generate a Return Merchandise Authorization (RMA) for the part. The procedure for generating an RMA assumes that you have completed the procedure for removing a serialized part.

To generate an RMA

1. In the Move Parts list, tap RMA.
2. Tap the Order number (#) field.
3. In the Order Details list, tap the Line field for the first record.
4. Review the order line item details in the Order Line Details form.
5. Tap Back to return to the Move Parts list.