DCOLLINS

Dana Collins / Dispatcher

Siebel Service

Dispatcher

Collins is responsible for addressing customer issues when personnel must be sent onsite.

FROBERTS

Fred Roberts / Field Service Engineer

Siebel Service

Senior Field Engineer

Roberts is a field service engineer working for Oracle's Service Team. He is responsible for carrying out field repairs and replacing defective parts. He is also a HandHeld application user.

JORMSBY

Jack Ormsby / Field Technician

Service Handheld (HOR)

Field Technician - Handheld

Field technician using the Service Handheld application.

SMURPHY

Seth Murphy / Service Manager

Siebel Service

Service Administrator

Murphy manages all service operations.