Table 18. Demo Users for Siebel High Technology/Industrial Manufacturing
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CCHENG |
Casey Cheng / Call Center Manager |
Siebel HTIM |
HT Call Center Agent |
Cheng handles service requests of all types such as emails, inbound calls and Web collaboration session requests. He also executes outbound call campaigns. |
SLYBRAND |
Sally Lybrand /Call Center Manager |
Siebel HTIM |
HT Call Center Manager |
Lybrand's responsibilities for the day-to-day operations of a Call Center make her a regular user of Siebel Call Center Administration functions. She also uses the Siebel Analytics function to evaluate and manage agent performance. |
VTAYLOR |
Vic Taylor / Call Center Vice President |
Siebel HTIM |
HT Call Center Manager |
Taylor is responsible for cost-effective service delivery while maintaining high customer satisfaction. He uses Siebel Analytics functions to evaluate call center performance and ROI and to make strategic decisions based on the analyses. |
JARMSTRO |
Joseph Armstrong / VP / General Manager |
Siebel eCustomer |
HT Customer Business |
Joseph Armstrong works at Honeywell International, a customer of PCS Technologies and is the primary contact for sales and service issues. He uses the Siebel online self-service products to answer questions and gather information about PCS products Honeywell has bought or is considering buying. |
MCARLSON |
Mike Carlson /Director, IT Procurement |
Siebel eCustomer |
HT Customer Business |
Carlson works at Marriott International, which is a Oracle customer. He uses the Siebel online self-service products to answer questions, find solutions to his problems, and gather information about the Siebel products Marriott International has bought or is considering buying. Mike is also a key decision maker for large revenue opportunity with Terry Smythe. |
RUTAH |
Robin Utah /Customer |
Siebel eCustomer |
HT Customer Consumer |
Utah is a business to consumer customer of PCS Computing, who can self-service by ordering products and service online. |
DCOLLINS |
Dana Collins /Dispatcher |
Siebel HTIM |
HT Customer Business |
Collins is responsible for dispatching customer issues out to the field engineers. |
FROBERTS |
Fred Roberts /Field Service Engineer |
Siebel HTIM |
HT Field Engineer |
Roberts is a field service engineer working for Oracle's Service Team. He is responsible for carrying out field repairs and replacing defective parts. He is also a Handheld application user. |
CWILSON |
Chris Wilson /Field Service Engineer |
Siebel HTIM |
HT Field Service Engineer |
Wilson is a field service engineer working for Oracle Service Team. He is responsible for carrying out field repairs and replacing defective parts. He is also a Handheld application user. |
FSINGH |
Felix Singh / Field Service Engineer |
Siebel HTIM |
HT Field Engineer |
Singh is a field service engineer working for Oracle Service Team. He is responsible for carrying out field repairs and replacing defective parts. |
SMURPHY |
Seth Murphy /Field Service Vice President |
Siebel HTIM |
HT Field Service Vice President |
Murphy manages all service operations. |
STHOMAS |
Scott Thomas /Field Service Engineer |
Siebel HTIM |
HT Field Service Engineer |
Thomas is a field service engineer working for Oracle Service Team. He is responsible for carrying out field repairs and replacing defective parts. |
PMILLER |
Pat Miller /Marketing Vice President |
Siebel Marketing |
Marketing Executive |
Miller uses Siebel Marketing and Marketing Resource Management to plan, manage and monitor the effectiveness of the organization's marketing activities. |
MMAY |
Marion May /Marketing Manager |
Siebel Marketing |
Marketing Executive |
May uses Siebel Marketing to plan and execute marketing programs and campaigns. |
CELLIS |
Cory Ellis /Alliance Executive |
Siebel Partner Manager |
HT Partner Vice President |
Ellis performs analysis of partner programs, products sold, partner pipeline, and other aspects of partner performance. He develops CHAMP initiatives and works with partners to jointly define objectives and uses Analytics to provide visibility into expected partner revenue. |
CMAX |
Chris Max / Alliance Marketing Manager |
Siebel Partner Manager |
HT Partner Manager |
Max uses Siebel Partner Manager to manage relationships with consulting partners. |
CMORRIS |
Colby Morris /Alliance Manager |
Siebel Partner Manager |
HT Partner Manager |
Morris uses Siebel Partner Manager to manage the relationships with the reseller partners he is responsible for. He drives marketing, sales and service through the partner organization, and assesses the overall performance of the partner organization. |
OMANN |
Owen Mann /Partner Operations Manager |
Siebel HTIM PRM |
HT Partner Agent - Partner |
Mann has Delegated User Administration: partners can set up, modify and delete users' Delegated Product Catalog and administer complementary product offerings. Opportunity Assignment: new opportunities get assigned to partner employees using Assignment Manager. |
RMARLOW |
Robin Marlow /Partner Sales Manager |
Siebel HTIM PRM |
HT Partner Agent - Partner |
Marlow uses Siebel Partner Portal to work with Oracle and to improve the effectiveness of all interactions with her customers, whether for marketing, sales or service purposes. |
SMEIZEN |
Sandy Meizen /Partner Service Manager |
Siebel HTIM PRM |
HT Partner Agent - Partner |
Meizen can collaborate on projects. Solutions access to knowledge base with FAQs, troubleshooting guides, instructions, and so on. |
SREED |
Shawne Reed /Partner Service Manager |
Siebel HTIM PRM |
HT Partner Manager - Partner |
Reed performs campaign administration to set up campaigns and add contacts. He can also submit a fund request to support a campaign. |
KWILSON |
Kelly Wilson /Sales Representative |
Siebel HTIM |
HT Sales Representative |
Wilson is a Sales Representative with Assigned Accounts. |
MSTERN |
Madison Stern /Sales Manager |
Siebel HTIM |
HT Sales Manager |
Stern uses Siebel Sales to manage all personal and team Sales and Forecasting information. Also uses the Sales Handheld application. |
NSACHS |
Nancy Sachs / Sales Vice President |
Siebel HTIM |
HT Sales Vice President |
Sachs uses Siebel Sales to manage personal, team, and organizational Sales and forecasting information. She also performs analysis on revenue pipelines and forecast. |
TOLENIK |
Todd Olenik / Sales Manager |
Siebel HTIM |
HT Sales Representative |
Olenik is a Sales Manager. He reports to Nancy Sachs. |
TSMYTHE |
Terry Smythe / Sales Representative |
Siebel HTIM |
HT Sales Representative |
Smythe uses Siebel Sales to manage all personal Sales and Forecast information. Also utilizes the Siebel Mobile and Sales Handheld applications. |
WTAKUDA |
Wasaka Takuda / Sales Representative |
Siebel HTIM |
HT Sales Representative |
Takuda is a Sales Representative with Assigned Accounts. They report to Nancy Sachs. |
AGRAHAM |
Amy Graham / COOP Program Administrator |
HTIM |
COOP Program Administrator |
Channel Operations Manager |
ALIM |
Arlene Lim / COOP Manager |
HTIM |
COOP Manager |
Channel Partner Manager |
JGORDON |
Jon Gordon / COOP Partner User |
HTIM PRM |
COOP Partner User |
Partner Marketing Manager |
RCHANG |
Rob Chang / COOP Specialist |
HTIM |
COOP Specialist |
Channel Marketing Manager |
AMARTIN |
Andy Martin / Design Registration and SPA Administrator |
HTIM |
Design Reg Administrator |
Design Reg Administrator, SPA Administrator |
BRANCH |
Bill Ranch / Distributor Sales Rep Branch |
HTIM PRM |
Design Reg Manager |
Partner Sales Rep, SPA Manager |
IADAMS |
Irene Adams / Design Registration and SPA Approver |
HTIM |
Design Reg Manager |
Design Reg Manager, SPA Manager |
RMASON |
Rick Mason / Distributor Sales Rep |
HTIM PRM |
Design Reg Individual |
Partner Sales Rep, SPA Individual |
BHESS |
Brad Hess / Manager |
Siebel eCustomer |
Web Corporate User |
Brad Hess is a customer at Lone Star Enterprises, Inc. Brad is responsible for communications and activity between Lone Star and PCS Equipment. |
JJORDAN |
Jack Jordan / Sales Mgr |
Siebel HTIM |
IM Sales Manager |
Jack Jordan manages a territory of sales reps at PCS Equipment. |
TNANCE |
Tina Nance / Sales Rep |
Siebel HTIM |
IM Sales Manager |
Tina Nance is responsible for customer relationships for PCS Equipment in Texas and throughout the south. Tina is a primary contact for customers when purchasing new equipment and services. |
TMALONE |
Tim Malone / Call Center Agent |
Siebel HTIM |
IM Call Center Agent |
Tim Malone is a universal agent at PCS Equipment. Tim handles inbound communications from customers regarding equipment and services that PCS Equipment provides. |
BROSS |
Bonnie Ross / Service Dispatcher |
Siebel HTIM |
IM Field Service Dispatcher |
Bonnie Ross is dispatches service activities to PCS Equipment field mechanics. |
FRAINES |
Frank Raines / Service VP |
Siebel HTIM |
IM Field Service Vice President |
Fred Raines is VP of Service at PCS Equipment. Fred is responsible for all aspects of service delivery across the multiple channels that PCS provides in the call center and in the field. |
LSUTTON |
Larry Sutton / Service Engineer |
Siebel HTIM |
IM Field Service Engineer |
Larry Sutton is a field mechanic for PCS Equipment. Larry provides field service repairs and preventive maintenance. |
JPIERCE |
Janet Pierce / Marketing VP |
Siebel Marketing |
IM Marketing Manager |
Janet Pierce is responsible for driving company revenue with marketing plans and programs. |
WMIMMS |
William Mimms / Marketing Manager |
Siebel Marketing |
IM Marketing Manager |
William Mimms is responsible for company branding, messaging and marketing at PCS Equipment. |
GFALL |
Gerald Fall / Alliance Account Mgr |
Siebel Partner Manager |
IM Partner Manager |
Gerald Fall manages the partner relationship and monitors partner activity |
MCAGEL |
Megan Cagel / Partner - Partner Mgr |
Siebel HTIM PRM Portal |
IM Partner Manager Partner |
Megan Cagel is the Channel Sales Manager for RCS Distributors. She sells PCS's Products. |