Table 8. Demo Users for Siebel Automotive
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BATKINS |
Bill Atkins/Customer |
Siebel eCustomer |
Web Registered User |
Atkins is the customer who is the recipient of all sales, service and marketing activities. |
AALEXIS |
Andrea Alexis/Customer Service Representative |
Siebel Automotive |
Auto Customer Service Representative |
Alexis is an OEM who uses Siebel Automotive to manage all customer relationships. |
CNASTASE |
Carla Nastase / Collections Agent |
Siebel Automotive |
Auto Captive Collection Representative |
Carla is an OEM captive finance employee who uses Siebel Automotive to call on delinquent customers to collect on their accounts and also manage other aspects of customer service. |
DSIMONS |
Deon Simons / Customer Service Representative |
Siebel Automotive |
Auto Captive Customer Service Representative |
Deon is an OEM captive finance employee who uses Siebel Automotive to manage all aspects of customer relationships. |
HABEL |
Henry Abel/Field Manager |
Siebel Automotive |
Auto Field Manager |
Abel is an OEM employee who uses Siebel Automotive to manage all dealer relationships. |
CAUSTIN |
Chris Austin/Marketing Manager |
Siebel Marketing |
Auto Marketing Manager |
Austin is an OEM Employee who uses Siebel Marketing and Siebel Analytics to manage all marketing activities. |
GMORRIS |
Gus Morris/Dealer General Manager |
Siebel Dealer |
Auto Dealer General Manager |
Morris is Dealer General Manager who uses Siebel Dealer to manage marketing campaigns, OEM relationships, administer users at the dealership and manage all Sales Managers at Dealership. |
KWALTERS |
Kathy Walters / Customer Service Manager |
Siebel Automotive |
Auto Captive Customer Service Manager |
Kathy is an OEM captive finance employee who uses Siebel Automotive to manage the group of customer service representatives who manage all aspects of customer relationships. |
MBELKE |
Maria Belke / Contract Specialist |
Siebel Automotive |
Auto Captive Contracting Agent |
Maria is an OEM captive finance employee who uses Siebel Automotive to coordinate with dealerships in order to process and approve customer lease/loan contracts. |
MRIVERA |
Miles Rivera / Collections Manager |
Siebel Automotive |
Auto Captive Collection Manager |
Miles is an OEM captive Finance employee who uses Siebel Automotive to manage the group of collections agents who call on delinquent customers. |
RELLSWOR |
Roger Ellsworth / Field Sales Consultant |
Siebel Automotive |
Auto Captive Representative |
Roger is an OEM captive finance employee who uses Siebel Automotive to manage all captive finance, related dealer relationships. |
SAGNES |
Sophia Agnes/Dealer Sales Assistant |
Siebel Dealer |
Auto Dealer Sales Assistant |
Agnes is the Receptionist at Dealership whose role is to greet guests and direct them to the right sales or service person. |
SAMOORE |
Samantha Moore/Dealer Sales Manager |
Siebel Dealer |
Auto Dealer Sales Manager |
Moore is the Sales Manager at Dealership who uses Siebel Dealer to manage her team of Sales Consultants at Dealership. |
SCHAN |
Scott Chan/Dealer Sales Consultant |
Siebel Dealer |
Auto Dealer Sales Consultant |
Chan is the Sales Consultant at Dealership who uses Siebel Dealer to manage Sales of Vehicles. |
SMCCART |
Steve McCartney / Lease End Consultant |
Siebel Automotive |
Auto Captive Lease End Specialist |
Steve is an OEM captive finance employee who uses Siebel Automotive to work with customers and dealers in order to manage lease end activities. |